Vacancies

WE ARE HIRING:

INTERNAL ACCOUNT MANAGER

We are currently seeking applications for the position of Internal Account Manager working within the Customer Support Team in Sheffield.

– Hours of work: 37.5 hours a week. 8.30am to 5pm, Monday to Thursday, early finish on Fridays at 2.30pm.
– 26 days holiday, plus statutory entitlement
– Contributory pension scheme
– Westfield Health Cash plan
– Life Assurance
– Free Parking.

Key Responsibilities

• Complete ownership of your customer accounts from ‘order call off to cash’.
• Lead point of contact for all customer requirements, including orders/call offs, execution of confirmation calls, query handling and liaison for all changes and/or remedial work.
• Building and maintaining strong relationships based on trust, a sense of urgency, professionalism. You understand your customer’s needs and ensure that Home Decor meets and exceeds expectations.
• Proactively manage the customer order banks through regular contact with sites and sales. Manage every stage of the order process via total ownership of each customer order from the point of call off to successful install.
• Manage all customer issues/complaints, ensuring all records are maintained and full resolution is achieved to the customer’s complete satisfaction.
• Facilitate customer solutions and resolutions by bringing together cross functional stakeholders including Installation, Production/Warehouse, Planning, Logistics, Sales and Marketing.
• Actively assist in the cash collection process by overseeing compliance from call off to the sign off process. Act as the first point of contact for escalated collection queries.
• Maintain site status trackers to reflect current and planned call off activity, and reconcile customer-to-Home Decor records to ensure alignment.
• Maintain regular communication with your customer account project managers to ensure total transparency and sharing of pertinent information throughout.
• Study daily, weekly and monthly KPI’s to improve the company’s ‘Right First Time’ success rate. Proactively investigate the KPI’s to discover where improvements can be made to achieve a greater success rate, implementing and owning those changes in all areas of our business.
• Source customer care reports for all accounts, monitoring any outstanding replacement/remedial works and closing them out promptly.
• Maintain a live working document of all customer’s requirements and contact details.

Applicants should be able to demonstrate the following: –

• Previous account management experience, preferably in the contract/building sector
• Attention to detail.
• Excellent organisational skills.
• Good communicator and a confident telephone manner.
• Positive attitude.
• Proactive approach to work.
• Open to change in order to progress the business forward.
• Self-Motivation

Interested applicants can submit CV’s to the HR Department.  Closing date for applications is Thursday 3^rdDecember 2020.